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Artificial Intelligence For E-commerce

We help your e-commerce grow quickly and efficiently

Join the more than 600 clients who already trust us

How GoBots works

To get started, it’s just 3 steps
1. Set up your store

Connect all the Mercado Libre stores you have in our panel and carry out the initial configuration together with our team of e-commerce specialists.

2. Check the AI’s responses

Stay informed of the answers given by our AI, evaluating each one. You can determine which ones were answered the way you wanted and which ones you want to improve.

3. Automate growth

Analyze data and use our AI technology to identify new response opportunities to generate more sales. Automate routine tasks and administrative work.

GoBots Key Features

Artificial intelligence

Your clients’ questions will be answered in seconds, and in a humanized way, by our AI.

Absence messages

Automatic responses for when you and your team are not available at the moment.


Information on the number of queries, complaints, products with the most queries and more.


Strategically created shortcuts to streamline the activities of your service team.

Site Map

Everything in the palm of your hand, essential information for more efficient management of your e-commerce.

SLA per market

Everything organized according to importance and urgency so that nothing affects your reputation.

Multiple accounts

Connect as many Mercado Libre accounts as you want and centralize everything in one place.

Multiple users

Your entire service team with individual access and a single panel to respond to the marketplaces.


Create your own shortcuts to respond faster to the customer or use the ones already available by GoBots.

Created to help you sell more

Tangible results from the number 1 artificial intelligence e-commerce solution on the market.


it is the increase in conversion when the buyer interacts with Q&A (Question and Answer) content.


of online shoppers are less likely to purchase a product if there are no questions and answers (Q&A). The number grows to 33% when we consider Generation Z.


of adult shoppers say they are more likely to abandon their cart if they can't find a quick answer to their question.

Integrated with the largest

Is GoBots right for my business?

Boost sales and have 100% control of your service.

How does the GoBots solution help me provide customer service and sell more?

The GoBots dashboard makes it much easier to manage the Mercado Libre service, allowing you to track questions and complaints, identify opportunities, measure important activities, optimize the sales flow and focus on your customer’s shopping experience. customer.

Automatic configuration and the use of artificial intelligence increase your productivity by eliminating repetitive and time-consuming tasks. Real-time reports indicate which service processes should be prioritized.

Our clients reduce the average response time of the marketplaces by an average of 72% in the first 3 months, thanks to our artificial intelligence.


See in practice

GoBots is the most user-friendly and cost-effective solution on the market.

Are GoBots suitable for large e-commerces?

Yeah! GoBots artificial intelligence solution serves both small e-commerce businesses and large corporations.

We help the largest customer service teams increase their performance when engaging with customers with AI features like SLA by market, automated messages, away messages, tags, and more.

Your support team will also have a dedicated account manager, whose role is to help them get the most out of the GoBots platform, onboard new users, and guide them through ecommerce support best practices.

Many of our business clients were able to increase sales and increase revenue generated by over 40%.


See how C&A automated 42% of its customer service with our artificial intelligence