Marketplace agency · 32 stores · one dashboard
32 stores, 80%+ of support on autopilot.
RTL Consulting automated customer service across its 32 stores with the GoBots AI, from a single dashboard.
Up to 25,000 interactions a month, across 32 stores.
The challenge
Many accounts, a small team
RTL Consulting runs the day-to-day operations of marketplace stores. Once it was managing dozens of accounts, the volume of questions jumped, and with a lean team and manual processes, answering in real time became critical.
Every store is different
Different segments, catalogs and volumes, all at the same time.
Questions at 2 a.m.
It was common to answer customers at midnight, 1 a.m. or even 2 a.m.
A lean team
Every new account meant more manual work for the same people.
The solution
The GoBots AI across every account, from one dashboard
RTL connected its stores to GoBots and put the AI and automated messages to work. Today more than 80% of customer service is automated, including after business hours.
- 1
Support through the night
Automated messages answer after hours, so no customer slips away.
- 2
The same AI for every account
The same level of service in every store, whatever the segment or volume.
- 3
Every store in one place
Dozens of stores in a single dashboard make the whole operation easier to control.
- Answers pre-sale, post-sale and claims
- Covers the night shift with automated messages
- Same service level across every store
- Handles peaks like Black Friday
The results
What the GoBots AI delivered for RTL
An agency that scaled without customer service becoming a bottleneck.
Why GoBots
The intelligence that turns data into revenue
Strategic work 24/7, so your marketplace operation never stops growing.
Ideal for sellers with revenue above US$ 50K a month and multichannel operations with a high volume of interactions.
I want AI in my marketplacesFAQ
Still have questions?
How much of its customer service did RTL automate?
More than 80%, with the GoBots AI and automated messages, across its 32 stores.
Does it work for an agency with many accounts?
Yes. RTL manages 32 stores and up to 25,000 interactions a month from a single dashboard.
What about questions after business hours?
Automated messages and the AI answer overnight and outside business hours.
Do what RTL Consulting did
Put the GoBots AI to answer your marketplace customer service and turn questions into sales.
