RTL Digital Consulting is a specialized consultancy focused on the operational management of marketplace stores, responsible for the day-to-day operations of multiple accounts.
RTL Digital Consulting: Managing Multiple Accounts, the Agency’s Great Challenge
As their operation grew to manage dozens of stores, the volume of inquiries increased exponentially. With a lean team and manual processes, responding to thousands of questions in real-time became a critical challenge.
The Agency Challenge: Managing Support for Multiple Marketplace Accounts
For agencies managing client support on marketplaces, operating multiple accounts simultaneously involves high complexity. Every store is different: they belong to distinct segments, have unique catalogs, and face varying inquiry volumes. This means an agency doesn't just deal with a high volume of messages, but a wide diversity of questions, contexts, and urgency levels occurring at the same time.
24/7 Support: When Customer Responses Never Stop
Inquiries arrived at all hours of the day. It was common to assist customers at midnight, 1:00 AM, or even 2:00 AM.
The End of After-Hours Inquiries
Thanks to AI and automated messaging, RTL Consulting has automated over 80% of its customer service.
Real Capacity to Scale Multi-Account Management
RTL Consulting successfully scaled its operations: today, they manage 32 e-commerce stores and handle up to 25,000 monthly interactions.
RTL Digital Consulting’s Favorite Features
Why RTL Digital Consulting Recommends GoBots
01
Training the AI requires dedication, but once it’s set up, everything flows; automated support works efficiently with excellent results.
02
Today we have 32 stores connected to GoBots. What we value most is centralizing multiple accounts in a single dashboard, significantly reducing our operational workload.
03
Even during peak seasons like Black Friday, the AI responds efficiently, handling the volume of interactions without any complications.
RTL Digital Consulting on Their Experience with GoBots
“Today, I can’t imagine my operation without GoBots. I simply couldn't. If I had to describe GoBots in one phrase, it would be: It is an interactive dashboard that gives me time, peace of mind, and savings on personnel. And time is the most valuable asset for an entrepreneur.”
RicardoRTL Consulting
