One of the ways to make companies more efficient is to reduce costs and one of the main pillars of cost is service, from the pre-sale of a product to the after-sale (which is usually done by a call center or a team internal service).
An interesting fact is that, according to Revista do Call Center, almost half of companies (46%) say they will need more automation to handle the volume of tasks by 2018 and 94% of them agree that intelligent automation can increase productivity ( and it sure will).
But after all, how can we reduce service costs?
Be available to your customers
Have you ever needed to talk to a company and couldn't or it took more than 10 minutes because you had to wait for someone to answer you or answer your email?
Well, so are we!
That's why it's super important that your company makes available (on the website or on social networks) a chat for the customer to get in touch with, because nowadays it's very easy to change companies if you can't find the information you need, for example, if you If you need to make an online purchase and you don't find all the information you need available, you usually go to the next site, because you know that if you send an email it will take a while for you to receive a response.
But why a chat?
Well, how do you currently communicate with your family and friends?
Whatsapp? Facebook Messenger? SMS? Nothing better than the good old chat to communicate.
It's time to multiply your sales
Automate your fulfillment process
Investment in process automation is always very welcome and can bring several benefits, firstly because by automating a process you allow employees to have more time to perform more important activities such as customer service itself, for example if an employee used to attend 100 customers and generated 50 slips, now it can serve 120 customers, since sending the slip is automated, in which case this may even be reflected in cost reductions.
Second, because having an automated process, in addition to reducing repetitive tasks, you also mitigate the errors that can be generated by manual processes, in this case, let's assume that of these 50 generated slips, 5 ended up with a manual error, when automating the process this error did not more happens and you reduce printing costs, postage, among others, with this you create agility, reduce costs and generate efficiency.
The secret is not to be afraid to invest in technology, after all, those who do not innovate are left behind.
That's why you're always on top of market news and open to implementing improvements and innovation in the company.
To understand how GoBots can help you, come and learn about this innovation that will help you reduce service costs and at the same time increase revenue from online sales.
Would you like to know more about innovation, chatbots and their opportunities?
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