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In the fast-paced world of e-commerce, the term “buybox” is essentially the starting point for many online sellers.

But what exactly is the buybox and why is it so crucial for ecommerce experts?

In this article, we will dive into the world of buybox, uncovering its secrets and discovering how it can impact your online sales.

What is Buybox?

The buybox, or purchase box, is that section on a product page on e-commerce platforms, such as Amazon and Mercado Livre, where customers can add the item to the shopping cart or purchase directly.

In short, it is the purchase button that makes the consumer's life easier, making the purchasing process quick and simple.


Now that we understand what the buybox is, let's explore why it's so crucial for online sellers.

Having a buybox means being in a privileged position, where the customer can buy the product directly from the seller who owns that box.

This not only increases the chances of conversion, but also gives the seller authority, generating more sales and visibility.

How does it work?

Understanding how the buybox works is essential for any online seller who wants to be successful.

On platforms like Amazon, for example, the algorithm automatically selects the seller that offers the best combination of price, quality and customer experience to occupy the buybox.

This means that it is not enough to just have the lowest price; Other factors like review score and delivery speed also play a crucial role.

Influential Factors

Several factors can influence the attribution of the buybox to a specific seller.

In addition to competitive pricing, product availability, delivery speed, quality of customer service, and buyer reviews play a significant role.

It is essential for sellers to understand and optimize these factors to increase their chances of winning the coveted buybox.

An asset that many Mercado Livre sellers use is the away message by GoBots.

Which means that customers who ask questions outside business hours and artificial intelligence is unable to respond, are responded to with a personalized message so that it does not harm the TMR (average response time) required by marketplaces

Strategies to conquer the Buybox

Now that we know what's important for winning the buybox, let's discuss some practical strategies that sellers can implement to increase their chances of success.

This includes maintaining competitive prices, providing excellent customer service, managing inventory properly, and soliciting customer feedback to continually improve.

Myths and truths

In the world of e-commerce, there are many myths circulating about the buybox.

One of the most common myths is that only the lowest price guarantees the buybox, which is not necessarily true.

As mentioned earlier, other factors such as seller reputation and customer experience also play a crucial role in buyingbox allocation.

It's time to let our artificial intelligence answer for your store in Mercado Livre!


In conclusion, the buybox is much more than just a buy button on a product page.

It's a powerful tool that can boost sales, increase brand visibility, and improve the customer experience.

For e-commerce experts, mastering the art of winning the buybox is essential to success in today's highly competitive online markets.


1. How can I increase my chances of winning the buybox?

To increase your chances of winning the buybox, it's essential to maintain competitive prices, offer excellent customer service, manage inventory properly, and solicit customer feedback to continually improve.

2. Is the buybox only allocated based on the lowest price?

No, the buybox is not awarded based on the lowest price alone. Other factors such as product availability, delivery speed and quality of customer service also play a crucial role.

3. How long does it take to conquer the buybox?

There is no set deadline for winning the buybox, as it depends on several factors, including competition, the quality of your customer service and the optimization of your products.

4. Can I lose the buybox after winning it?

Yes, it is possible to lose the buybox after conquering it. If other sellers improve their services or prices, they can replace you in the buybox.

5. How can I monitor my performance in the buybox?

You can monitor your performance in the buybox through data analysis tools offered by the e-commerce platforms themselves, such as Amazon Seller Central or Mercado Livre Seller Panel.

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