C&A was founded in 1841 by Dutch brothers Clemens and August. His initials gave rise to the name of the brand. They have more than 1,8 units in 24 countries in Europe, Latin America and Asia and are among the largest retail chains in the world.
Mexico
One of the largest retail chains in the world faced several challenges that led it to seek an artificial intelligence solution to strengthen its service with its internal team.
The significant increase in the volume of customers, the need for agility in responding to demands and the search for a personalized service experience were determining factors.
In addition, the company was also faced with the complexity of dealing with a wide variety of customer questions and issues, which required additional resources.
Using GoBots in pre and post sales, unifying everything in a single panel to improve service efficiency, reduce waiting time and provide faster and more accurate responses to customers, while optimizing the work of the internal team.
*data from the last 90 days
*data from the last 90 days
*data from the last 4 months
*data from the last 90 days
This had a direct impact on improving the seller's health score within the marketplaces in which it operates.
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