Born in Sweden in 1919, they are present in 150 countries and sell more than 60 million products annually.
Since the development and creation of the vacuum cleaner, they have been the only home appliance company in the world to offer complete solutions for consumers and professionals.
Argentina, Brazil, Chile, Colombia and Mexico
A Electrolux With the great challenge of expanding their online store throughout Latin America, they needed to maintain the same excellent service that they already provided in a single country.
And with until then a leaner customer service team and receiving numerous questions at times they were unable to answer, as well as on weekends, there was a need to hire a customer service solution.
And that's when GoBots came into action to help Electrolux keep its service available 24 hours a day, standardize service in all Latin American countries and also make people who asked questions at different times feel like they were talking to an expert in real time.
With GoBots' artificial intelligence in pre-sales responding in less than 1 minute and with full support from our CS team, Electrolux today offers another level of service by being available to its customers 24 hours a day.
*data from the last semester of Electrolux across Latin America
*data from the last semester
*data from the last semester
*data from the last semester
*data from the last semester
The artificial intelligence of GoBots acts as a 100% online seller and available 24 hours a day
*data from the last semester
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