Your store has already received a message outside opening hours and we can confirm that When the consumer is not responded to in the first 10 minutes, they choose to look for the same product elsewhere that meets your needs.
Don't run the risk of forgetting your customer
Manage service issues as Resolved and Unresolved instead of read and unread, this guarantees personalized service, more control for your service team and dynamism.
Configure times for your store to send out-of-office messages
You define whether you want away messages to run only on weekends, weekdays and times when your customer service team is not available. And this can be configured in the pre- and post-sales of your store and also in each of your stores on marketplaces such as: Mercado Livre, Americanas, Amazon, Casas Bahia.
Reduce Average Response Time (TMR) with Away Messages
With a EXCLUSIVE solution da gobots, You configure the away message to only be used if our artificial intelligence is unable to respond and if someone from your e-commerce customer service team does not respond within 15 minutes.
194
average increase in conversion for visitors who interact with the content in the Q&A session.
99
of consumers read questions and answers
26
of shoppers are suspicious of a product or brand without Q&A content
Join over 600 customers who already trust us
Take GoBots in the palm of your hand
- Track and control incoming questions;
- View the performance of your service team;
- See all the demand for service in your stores on the marketplaces.
Other features
Check out other GoBots features:
Frequently asked questions
How does the away messages feature work?
The out-of-office messaging feature allows you to set up automatic messages to be sent to customers when service is not immediately available. This helps inform customers about temporary absence and provides relevant information.
What types of messages can I configure?
You can set up custom messages for different situations, such as after-hours, staff temporarily unavailable, or any other scenario where customer service is unavailable.
Is it possible to schedule out-of-office messages for specific times?
Yes, you can schedule out-of-office messages to activate at specific times, such as after hours or during holidays.
Is the away messaging functionality customizable? Can I include information specific to my store?
Yes, the functionality is fully customizable. You can include information specific to your store, such as expected response times or any other relevant information.
How does this functionality impact the customer experience?
Out of office messaging functionality improves the customer experience by providing proactive communication about temporary unavailability. This helps manage customer expectations and maintain a level of transparency in service.
Can I monitor customer interactions during the out-of-office messaging period?
You can monitor customer interactions during the out-of-office messaging period, allowing you to analyze incoming queries and prepare appropriate responses.
