A reference department store in Chile for selling renowned brands such as Nike, Reebok, Adidas, among others.
Specialists in fashion and clothing the store that previously only served offline in its physical store located at 539 San Martín Street, Castro, Los Lagos, Chile today with the help of Market Shops has its online store available to everyone in the country.
Chile
For several years with the physical store located in the city of Castro in Chile, Mawi decided to migrate to online to sell within Mercado Livre and then if it worked, set up his own online store using Mercado Shops.
One of the problems that arose along the way was the fact that because they sell T-shirts, shoes, pants, among other types of clothing products, there were many simple questions such as: what size?; is original?; do you have this shoe in size 38?; and so on.
That they needed a quick response for the sale to actually occur, after all they only serve during business hours and identified that most questions were created at night, and those that were answered the next day only harmed the store within the marketplace and even further reduced online revenue, making it impossible to operate the store on digital.
And that's when GoBots stepped in to help the store Mawi to be available 24 hours a day and people who ask questions feel that they are talking to an expert in real time, from the simplest to the most complex questions.
With the artificial intelligence of GoBots in pre-sales, responding in less than 1 minute, Mawi is now able to answer all simple questions, manage to suggest a link to another product if the one the person asks the question does not have in stock and still act as if there was literally a salesperson on the other side of the screen selling in the store 24 hours a day.
*data from the last 90 days
*data from the last 6 months
*data from the last 6 months
The artificial intelligence of GoBots acts as a 100% online seller and available 24 hours a day
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