Customer Success Internship

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WHO ARE WE LOOKING FOR?

Someone with a lot of energy and who wants to be part of an engaged team that loves what they do, generating value along the way for our customers!

MAIN ACTIVITIES AND CHALLENGES

  • Accompany and guide the customer, so that they achieve their results, extracting the maximum value from our solution;
  • Identify opportunities for continuous improvement in the customer journey;
  • Helping the product and technology team to constantly improve our solutions;
  • Assist in actions in the area related to mapping or updating the customer journey, updating personas, Score (customer health) and customer satisfaction with engagement actions (ongoing);
  • Bring new practices to everyday life, so that the customer perceives our delivery always with higher quality;
  • Constantly communicate metrics and critical points to the team;
  • Create opportunities to generate additional revenue;
  • Work with internal teams on ideas for new features or updating existing ones.

ESSENTIAL REQUIREMENTS

  • Be studying for an undergraduate degree;
  • Experience with customer service;
  • Written and spoken communication that convey security and assertiveness;
  • Analytical, critical and business advisory capacity.

DIFFERENTIALS

  • Experience with sales, negotiation, contract closing.
  • Previous experience in customer portfolio management;
  • Previous experience with SaaS model;
  • Experience in technology and retail or e-commerce market;
  • Experience with Pipedrive, oracle CRM, salesforce, mailframe and/or pipefy;
  • English and/or Spanish.

OPPORTUNITIES

  • 100% remote work;
  • Flexible hours;
  • Subsidy for Home Office;
  • Supply of office equipment;
  • Health Plan for holder and dependents;
  • Medical Assistance by Telemedicine;
  • VR/VA flex;
  • Bonuses for reaching goals;
  • Possibility of Stock Option;
  • Gympass and Wellness Program (Online Therapies Platform, Guided Meditation, Yoga, Nutrition, Online Personal Trainer, Sleep Education, etc);
  • Structured Career Plan;
  • Periodic Training;
  • Development Programs;
  • Alura Course Platform;
  • Encouragement to learn new languages;
  • GoBots Talks (workshops and lectures on various subjects);
  • Get-togethers and Happy Hours;
  • Extended Parental Leave;
  • Day off in the month of the birthday

WE ARE GOBOTS

How about working in a creative and vibrant environment? Here at GoBots you have the voice to carry out your projects autonomously, but always with follow-up and feedback from your leader!

GoBots is an Artificial Intelligence solutions company developed for companies in Brazil and Latin America to optimize the experience of their online consumers.

Our solution operates in several marketplaces and own e-commerces using advanced NPL and NLU techniques.

The trust of our customers is essential for StartUp to develop and we work day after day with a mindset focused on the customer experience. Always motivated by the established goals, the GoBots team is passionate about what they do and this passion is perceived throughout our service and technology chain.

GET TO KNOW MORE ABOUT GOBOTS
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