Founded on March 8, 1984, it is a reference in the auto parts market, always standing out for its good service and relationship with customers, employees and distributor partners.
Reference in São Caetano do Sul with services of: Oil Change, Brake Adjustment (Drum and Disc) and Nozzle Cleaning nowadays has its e-commerce created through Mercado Shops.
Brazil
With more than 37 years of existence, Gisela Auto Parts saw the opportunity in digital, as it identified that many customers came to the establishment not to change parts, oil, rectify discs, drums or nozzle cleaning, but to buy parts with the help of a specialist.
So they decided to set up the online store with a catalog of more than 26 products and that's when another problem arose: offering the same offline service in the online world.
And that's when GoBots stepped in to help Gisela Auto Parts to be available 24 hours a day and people who ask questions feel that they are talking to an expert in real time, whether in their own online store or within Mercado Livre.
With the artificial intelligence of GoBots in pre-sales responding in less than 6 minutes, Gisela Auto Peças is able to respond digitally in the same way as in its own store in São Caetano do Sul and still be available 24 hours a day. Today 50% of all customer service is performed by our AI.
*data from the last 30 days
*data from the last 6 months
*data from the last 6 months
*data from the last 90 days
There are more than 300 after-sales responses, reducing the demand from the service team and making the team focus on more specific services.
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