99% of artificial intelligence interactions were correct and this made Saraiva sell more than 4 million
Saraiva, a company focused on education, culture and entertainment, is present in all stages of its customers' lives. The Company operates through the omnichannel concept, which integrates physical stores, internet and mobile devices, with a wide range of products and services. The company conducts its e-commerce business through the Saraiva.com.br website, whose operation is fully integrated with the network of physical stores, with a presence throughout the national territory.
“In the universe of culture, the center is everywhere.”
Miguel Reale
The result
“Half of the questions we are asked today are answered by the artificial intelligence of GoBots.”
In 2 years, more than 2 million messages were exchanged by artificial intelligence
What a human being would take minutes or even hours to answer GoBots artificial intelligence answered in seconds, which meant that in 2 years more than 4 million billings were the responsibility of the deployment of GoBots technology.
Currently, instead of hiring a new person for the service, we train the artificial intelligence to be more efficient every day, because we already know that it is fast.
2
millions of messages exchanged
4
million in sales by AI
99
of correct answers
