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See how Lovatec managed to increase its sales by almost 60% using our artificial intelligence

About Lovatec

A Lovatec has been in the market for over 40 years selling and providing specialized technical assistance for smartphones, cell phones, tablets and notebooks, working with excellence with brands such as: Asus Zenfone, LG, Sony Xperia, Cooler Master, Apple, Motorola, Samsung, among countless others. other brands.

Country

Brazil

Challenge

With more than 40 years of existence, Lovatec developed several strategies to sell online, and one of them was to create several stores within Mercado Livre to have more advertisements and sell more.

After a few months with several profiles on Mercado Livre and countless sales, Lovatec felt the need to have all the marketplace service in a single place, instead of the madness of having multiple tabs with multiple stores and orders open in different browsers and with hundreds of information that could be lost.

And that's when the GoBots panel met the demand of unifying all Mercado Livre stores in a single place and also assisting the service with the internal team by answering the questions received from the different stores.

Alert Points

NMR
The team was unable to meet the average response time stipulated by Mercado Livre
multiple appointments
In Mercado Livre, the store had more than 5 profiles receiving questions daily
Number of Questions
The internal team needed help answering all the queries

Solution

Use GoBots in pre-sales, unifying all Mercado Livre stores in a single tab to improve service efficiency, reduce average response time and thereby significantly increase store revenue.

Result

46% of questions answered by AI

There were almost 1000 questions answered by our Artificial Intelligence

*data from the last 90 days

billing-lovatec-logo-gobots-artificial-intelligence-solution-for-ecommerces
Pre sale

More than 40 thousand reais sold by the artificial intelligence of GoBots for the Lovatec store

*data from the last 90 days

Celerity

GoBots artificial intelligence is 3x faster than the service team when it comes to answering pre-sales questions

*data from the last 30 days

comparison-service-lovatec-logo-gobots-artificial-intelligence-solution-for-ecommerces
Artificial intelligence that drives sales

GoBots are an essential tool in Lovatec's operation

*data from the last 6 months

The centralization of the service on the platform and the agility in answering the questions received had a direct impact on the improvement of the seller's health score within the Mercado Libre.

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