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See how our artificial intelligence answers 80% of the questions received at the Viking store at Mercado Livre

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On Viking

A complete online store for computers, cell phones and telephones, electronics, audio, video and games.

Country

Brazil

Result

Artificial intelligence

80% of questions are answered by artificial intelligence

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After sales

GoBots' artificial intelligence is responsible for more than 40% of after-sales service, reducing the need for human service

constant evolution

Over the months, artificial intelligence evolves and brings more and more results in sales

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More performance

With responses in less than 2 minutes, GoBots was able to convert 23% of questions into sales

Always online

With away messages active, Viking was never offline for anyone who wanted to buy in store

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