Who are we looking for?
Someone with a lot of energy, who wants to be part of a committed team and especially everyone who loves what they do!
Our CSM LatAm mission will be to take care of health and a good relationship between our customers and our company; you will have to know the customer in detail to understand the best way to communicate oriented towards the success of your portfolio.
Main activities:
- Monitor the results of each client in detail, extracting the maximum value from our solution;
- Manage your own activities to efficiently serve your entire portfolio;
- Increase the profitability of the assigned portfolio by identifying opportunities to generate additional sales;
- Monitor sales and post-sales indicators, as well as the company's KPIs;
- Customer retention and negotiation of churn requests. Identify opportunities for continuous improvement in processes;
- Carry out preventive and proactive improvement actions that ensure the achievement of goals;
- Feedback to work teams, such as Support, Product, etc., with insights from the assigned accounts;
- Daily monitoring of the health score assigned to the portfolio to be able to propose continuous improvement actions;
- Analyse, elaborate and present results both for our clients as well as for the area management;
- Proactively communicate critical and improvement points to the team;
- Availability to work on the schedule Mexico.
Technical skills:
- Previous experience in Customer Success, customer portfolio management focused on expansion and retention; Essential
- Fluent or native Spanish; Essential
- Know the work directly with the LATAM market; Essential
- Negotiation/renegotiation experience, closing of contracts, up-sell, cross-sell; Essential
- Knowledge of processes such as Onboarding and mapping of the customer journey;
- Written and spoken communication that conveys security and assertiveness;
- Analytical, critical and business advisory capacity.
Differentials:
- Previous experience in SaaS model companies;
- Experience in consultative sales;
- Courses or specializations in CS, CX;
- Experience in technology or e-commerce;
- Conocer Pipedrive, Oracle CRM, salesforce, mailframe and/or pipefy.
Services
- I work 100% from home;
- Flexible hours;
- Material and equipment for the office;
- Quarterly bonus for achievement of goals;
- Guided and structured career plan;
- Individual development plan;
- Continuous training;
- Grant to study languages;
- Day off in the month of cumpleaños.
WE ARE GOBOTS
How about working in a creative and vibrant environment? Here in GoBots you have the voice to carry out your projects in an autonomous way, but always with follow-up and feedback from your leader!
GoBots is an Artificial Intelligence solutions company developed for companies in Brazil and Latin America to optimize the experience of their consumers online.
Our solution operates in several marketplaces and proprietary e-commerces using advanced natural language techniques.
The trust of our customers is fundamental for the development of the StartUp and we work day after day with a mindset focused on the customer experience.
Always motivated by the established goals, the GoBots team has a passion for what happens and this passion can be seen in our entire service and technology chain.
LEARN MORE
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