The world of e-commerce is constantly evolving, and one of the crucial areas for the success of an online business is customer service.
With the exponential growth of online sales, the demand for quick and efficient responses has also increased.
This is where the Response Assistant comes in.
How the Answer Wizard Works
The Answer Assistant is a revolutionary tool that acts as a co-pilot in customer service, especially in the question and answer section of Mercado Livre and other marketplaces.
With more than 2 million suggestions provided since its implementation and a monthly average of 360 thousand suggestions, this assistant has stood out as an indispensable ally for online sellers.
But how exactly does it work?
The wizard is based on language models, specifically LLMs (Large Language Models), which are models built from state-of-the-art natural language processing (NLP) techniques.
More specifically, we use GPT 3.5 which is the same model as ChatGPT.
Based on this data, it suggests appropriate responses to agents, significantly speeding up the customer service process.
It's time to let our artificial intelligence answer for your store in Mercado Livre!
Benefits of using the Answer Wizard
Versatility and Efficiency
One of the most notable advantages of the Response Assistant is its ability to work in different sectors of online stores.
No matter what segment your store is in, Answer Assistant is ready to answer customer questions quickly and accurately.
Furthermore, the benefits are not limited to speed of service.
Answer Assistant has also demonstrated an incredible 12% conversion rate when suggested answers are used in sales.
This means that it not only improves the customer experience, but also boosts your e-commerce sales.
Seamless Integration
The Answer Assistant's operation is simple and efficient.
It kicks in when GoBots' artificial intelligence doesn't provide an automatic response or when there is no reply or away message configured in the GoBots dashboard.
This seamless integration ensures your customers always receive the answers they need, at the right time.
In short, Response Assistant is much more than a simple customer service tool.
It is a strategic partner for the success of your e-commerce, offering speed, efficiency and tangible results.
If you want to improve customer service and boost sales for your online store, be sure to consider Answer Assistant.
Proven to be effective and highly versatile, it could be the difference you need to stand out in the competitive e-commerce market.
Request a demo by clicking here.
